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By saharapage (Ireland)
My main gripe with this phone is the touch screen. It is not sensitive enough. There is a lag when you try to text or choose things from the menu. The Screen looks lovely though and all my films look great on it. It is not a very finger friendly phone, I have to use the stylus a lot more than I would like. I hope the HD2 is better; I'll wait for the reviews before I buy though.
By Paul
I've had this PDA now for just under 12-months and in that time it has only worked fully for about 2-months. During the course of my ownership SMS-Messaging has failed; on-line video rendering has failed; it has burned out two MicroSD Cards and required 2-battery replacements.
While the device is primarily intended for a touch-screen market; the sensitivity of the resistive screen (or lack thereof) can make some interactions very difficult without having to rely on the provided stylus. But, be warned - even with the lightest of touches with the supplied stylus; the screen is prone to scratching and will require the regular replacement of screen-protectors.
I don't doubt there are many delighted owners who have thoroughly enjoyed having this bright and shiny new toy; however, it's worth bearing in mind that there remain several question marks over the performance of some elements of its Operating System and general functionality. Windows Mobile 6.1 is problematic and while HTC attempts to mask those problems with their own proprietary interface; only so much can be done to make a silk-purse out of a sow's ear.
When it does work; it can be a real asset - but its reliability falls very much short of what one would expect for device in this price-range.
Of particular note is HTC's woeful Customer Support. In each of the faults I've listed above; HTC's only recommendation is to try a Soft Reset (which failed each and every time) followed by a Hard Reset, which unless you're very careful to back-up all your data and personal settings you will lose and can take in one instance up to 5-hours to reset. HTC seem to regard the proposition of replacing a clearly defecting piece of equipment as beneath them (I've been told repeatedly that it is not "policy" to replace their devices) and have insisted that the device go in for repair. Each time it has been returned to them it has come back (between 3 to 6 weeks lead-time) with the fault unresolved. What they must imagine you're supposed to do for mobile telephony while they're supposedly fixing the problem is anyone's guess.
For a device that allegedly thrives on its adaptability, connectivity and personal customisation; it promises a great deal... However; over time I have found it singularly one of the most frustrating pieces of kit I've ever laid my hands on and that frustration has only been compounded by HTC's ambivalent, incompetant and, dare I say it, complacent approach to Customer Relations.
Buyer beware - HTC's bid for mobile supremacy with this device has its flaws and in my experience; that bid comes very much at your expense - both in terms of money; time and inconvenience. HTC had the recipe for an awesome meat pie; then made it with dog-meat... A real shame.
By Richard
First of all i would like to point out that is a brilliant product, but beware, buy a case with it! i've had this phone coming up for a year now and it'sbeen sent back twice. the first time was in dubai, wild wadi and i dropped it out the locker. the screen shattered rendering it useless! it cost 140 quid to repair so just do the right thing and buy a silicone case for it! i've dropped quite a few times befare the fatal accident, but this time it landed wrong! after that incident, i brought a case. the second time was when the phone suffered from water damage, however i am pleased to report that it didn't cost me a penny! what i think happened was the case collected water and then soaked the mobile! oh well!
as for the phone, well, i love it! windows mobile is a bit fiddly at first, but i got used to it fast. it does everything it is claimed to do quite well. the camera isn't quite as impressive as the phone, however. 99% of my pics were blurred. also, the accelerometer (thing that makes the screen rotate to the way the phone is being held) doesn't work on most apps. it works on opera and album, but doesn't work on excel which i find quite annoying. the screen is very large and the resolution is great. tied up between this and an iphone? well, iphone is more of a play phone. it isn't really a 'serious' phone. i got this because; the camera is higher resolution, work with microsoft word, excel and powerpoint and has a bigger screen.
hope this helps
By N Rennie (Hamilton, Scotland)
I bought this phone after a lot of research and reading all the reviews on it. I am a mobile engineer and I had a Nokia N96 plus a HP 114 PDA and a Garmin Mobile 20 Satnav System and I was looking to incorporate all into one device.
I love this HTC phone. It just looks so good and after having it in full use 6 days a week it does perform so well. I bought the new TomTom 8 with European maps for the device and it works a treat. This device has taken all the hassle out of my communications and running my database of clients and organising my diary which is essential to my daily running.
I was concerned after reading one review which is on the Amazon site but I can tell you that I have not found this to be the case. On the contrary, I found the touch screen to be brilliant and easy to use. As for locking the device, simple, you just press the on/off button for a fraction of a second and the device goes into lockdown. All you have to do to unlock is repeat the process and you phone is back.
In short. This is a tremendous phone. Its well designed and put together and performs superbly. I just can't say enough about this phone. I have been very pleased with my purchase and would recommend it to anyone.
By S. Bendell (Wales UK)
This is the third item I have had in recent years working on a version of Windows mobile, this is by far the best, I know Windows mobile is not well recieved by many reviewers but if it is what you need to do your business having the touch flo front page on the HTC is an enormous improvement on usability, the features and functions on this phone, if phone is not too simplistic a word for this bit of technology, are fantastic, the large screen is very clear and easy to read, the input from the on screen qwerty keyboard is very easy to use even with my old fat fingers. I highly recooment this unit for anyone needing a good mini pc and phone.
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